Remedy Anywhere
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Provides greater value and stickiness for the BMC Remedy Application.
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Makes SharePoint stickier and provides another reason for users to use SharePoint daily.
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Closes the communication latency between the Help Desk and end users.
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Uses best practices and standards for SharePoint and Remedy integration.
The goal of our solutions is to extend the use of Remedy to the 80% of the organization outside of IT who only need to use 20% of the Remedy application.
Highlights of the Solution
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Use information in Remedy to create useful components in SharePoint
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Information can be displayed in webparts and tailored to the SharePoint user
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Users can work with the information like it was native SharePoint list information
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Information can be pushed to Outlook and SharePoint Workspace
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Information can be searched for as a SharePoint search scope
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Searches can be integrated into Desktop Search
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New request and update forms can be created to get information from clients
Meritide's RemedyAnywhere for SharePoint™ combines the integration capabilities of Remedy ITSM & ARS with the integration capabilities of SharePoint 2010 or SharePoint MOSS to provide tight integration in a way that is supported by both platforms.
Solutions are available for Remedy modules Incident, Change, and Knowledge Service Request Management.
The solution includes:
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Web Parts
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SharePoint Lists and Views
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Search Providers and Search pages
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InfoPath and SharePoint forms for request entry and updating.
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Integration to the Mid-Tier Clients
Meritide can also provide integration options for InfoPath forms, Workflow, and Reporting Services to align your Remedy application with Microsoft SharePoint 2010 Foundation or Enterprise, MOSS Enterprise, or Windows SharePoint Services and other Microsoft investments.
Meritide also offers SDE Anywhere for BMC Service Desk Express.
