What is it?
Incident Management
Open, close or modify a ticket from a SharePoint interface.
Asset Management
Show asset listing or verification of assets for an individual or a department from SharePoint.
Change Management
Show change schedule, approval progress and change information from within SharePoint and Outlook.
Knowledge Management
Display search results and access from within SharePoint.
Analytics/ Business Intelligence
Measure performance, dashboards, and reports to show KPI's in real time.